At Tongan Print, we are committed to delivering your order efficiently and transparently. Please review our shipping policy below for complete information on processing, delivery, and tracking.
1. Delivery Timeframe
Orders are typically delivered within 7 to 15 business days (Monday through Friday) after processing.
We currently ship to the following countries:
- United States
- Australia
- Canada
- New Zealand
- United Arab Emirates
Note: Delivery times may vary based on location, customs, and carrier logistics.
2. Order Processing
Orders are processed within 3 to 5 business days (Monday through Friday).
Orders placed on weekends or holidays are processed the next business day.
3. Free Shipping
We offer free standard shipping on all orders shipped to:
- United States
- Australia
- Canada
- New Zealand
- United Arab Emirates
There are no additional charges or hidden fees - just quality service that ensures your items arrive safely and on time.
4. Shipping Confirmation and Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number.
You can track your order through the carrier’s website.
If you do not receive tracking details within 3 business days after ordering, please contact us at support@tonganprint.com.
5. Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees, depending on the destination country.
These fees are not included in your order total.
Customers are responsible for paying any such charges, and Tongan Print is not liable for delays or costs incurred at customs.
6. Delays in Delivery
While we aim to deliver on time, delays may occur due to:
- Weather conditions
- Customs inspections
- Carrier disruptions
- Incorrect or incomplete addresses
If your order is significantly delayed, please contact us. We’ll work to resolve the issue promptly.
7. Address Accuracy
Please ensure your shipping address is accurate and complete.
Tongan Print is not responsible for delays or lost packages due to incorrect shipping information provided by the customer.
If you need to correct your address, contact us immediately at support@tonganprint.com.
8. Lost or Stolen Packages
If your tracking shows “Delivered” but you haven’t received your package:
- First check with your local carrier or post office.
- If unresolved, contact us — we’ll help you file a claim and explore a resolution.