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Payment Policy
At Tongan Print, we strive to provide a secure and seamless shopping experience. Please review our payment policy to understand the available payment methods, transaction security, and other important details.
1. Accepted Payment Methods
We accept the following payment methods for all orders:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
All transactions are processed in USD ($).
2. Payment Security
- All transactions are encrypted using SSL (Secure Socket Layer) technology to protect your payment details.
- We do not store or have access to your full payment information. Payments are securely processed through third-party payment providers.
3. Order Processing & Payment Authorization
- Your order will be processed only after full payment has been received and verified.
- If your payment is unsuccessful or flagged for security reasons, we may contact you for further verification.
- Orders placed after 5:00 PM PST or on weekends/holidays will be processed on the next business day.
4. Taxes & Additional Fees
- Domestic Orders (USA): Sales tax will be applied where required by law.
- International Orders: Customs duties, import taxes, or additional fees imposed by the destination country are the customer’s responsibility. Please check with your local customs office for details.
5. Payment Issues & Fraud Prevention
- If we detect suspicious or fraudulent activity, we reserve the right to cancel the order and refund the payment.
- If your payment is declined, please check your card details, ensure sufficient funds, or contact your bank.
6. Refunds & Cancellations
- If you need to cancel your order, please contact us within 12 hours of purchase. Once your order is shipped, cancellations are no longer possible.
- Refunds are processed according to our Refund Policy.
7. Contact Us
For any payment-related inquiries, please contact our support team at:
📞 +1 2133713733
Business name: Tongan Print
Phone: +1 2133713733
Email: support@tonganprint.com
Address: 735 S Figueroa St, Los Angeles CA 90017, United States
Customer Service: 09:00 AM to 05:00 PM, (Monday to Friday)