Welcome to Tongan Print’s FAQ page! We’re here to help answer your most common questions. If you can’t find what you need, feel free to contact us at any time.

1. General Questions

Q: What is Tongan Print all about?
A: We are a culturally inspired fashion brand offering made-to-order clothing, accessories, and home décor that reflect Pacific and Australian heritage. Our mission is to help you wear your identity with pride.

Q: Where are you located?
A: Our headquarters are in Los Angeles, California, and we ship to the United States, Australia, Canada, New Zealand, and the UAE.

2. Ordering & Payment

Q: How do I place an order?
A: Browse our website, choose your favorite design, add it to your cart, and proceed to checkout.

Q: Which payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, AmEx) and PayPal.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed via trusted payment gateways.

3. Shipping & Delivery

Q: Where do you ship to?
A: We currently ship to the United States, Australia, Canada, New Zealand, and the UAE.

Q: How long does delivery take?
A: Most orders arrive within 5–7 business days after production. Some delays may occur due to customs or location.

Q: Do you provide tracking?
A: Yes, tracking numbers are provided once your order is shipped.

Q: What’s your order cut-off time?
A: Orders placed before 06:00 PM GMT (Mon–Fri) are processed the same day.

For more details, please review our Shipping Policy.

4. Returns & Refunds

Q: What’s your return policy?
A: You may return unused items within 30 days of delivery. Items must be in original condition with tags.

Q: How do I start a return?
A: Email us at support@tonganprint.com to receive a Return Authorization Number (RAN).

Q: When will I receive my refund?
A: Refunds are processed within 7-9 business days of receiving the returned product.

For more details, please review our Returns & Refunds Policy.

5. Product Care

Q: How should I care for my printed apparel?
A: Use a gentle wash cycle with cold water, avoid bleach, and air dry for best results.

Q: Can I iron the clothes?
A: Yes, on a low heat setting. Place a cloth between the iron and fabric or use a steamer.

6. Sizing & Fit

Q: Do you provide a size guide?
A: Yes, each product page includes a sizing chart for accurate selection.

Q: What if my item doesn’t fit?
A: You can exchange or return it within 30 days, as long as it meets our return conditions.

7. Customer Support

Q: How do I contact customer service?
A: Reach us at support@tonganprint.com

Q: Do you offer custom or bulk orders?
A: Not at this time, but we welcome inquiries for bulk discounts.

8. Sustainability & Ethics

Q: Is your brand eco-conscious?
A: Yes. We use made-to-order printing to reduce waste and source high-quality, ethical materials.

Q: Are your products cruelty-free?
A: Absolutely. We do not use animal-derived materials.

9. Troubleshooting Orders

Q: My order is lost. What should I do?
A: Check with your local courier first. If unresolved, contact us — we’ll help file a claim.

Q: What if my item arrives damaged?
A: Contact us immediately. We’ll replace it or issue a full refund, including shipping.

10. Still Have Questions?

We’re always here to help.

Business name: Tongan Print

Phone: +1 2133713733

Email: support@tonganprint.com

Address: 926 Hollins St, Los Angeles, CA 90023, USA

Customer Service Hours:  09:00 AM to 06:00 PM (GMT), (Monday to Friday)