Welcome to the Tongan Print FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, please don’t hesitate to contact us.

1. General Questions

Q: What does Tongan Print specialize in?

A: Tongan Print specializes in designing and manufacturing high-quality women’s winter dresses that combine style, comfort, and functionality. Our collection features a range of elegant and cozy options perfect for the colder months.

Q: Where is Tongan Print based?

A: We are based in USA, but we proudly ship our products worldwide.

2. Ordering & Payment

Q: How can I place an order?

A: You can place an order directly through our website by selecting your desired products, adding them to your cart, and completing the checkout process.

Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient payments.

Q: Is my payment information secure?

A: Yes, we use industry-standard encryption and secure payment gateways to protect your personal and payment information.

3. Shipping & Delivery

Q: What are your shipping options?

A: We offer free shipping on all orders within the United States, as well as to Australia, Canada, New Zealand, and the United Arab Emirates.

Q: How long does delivery take?

A: Orders are typically delivered within 5 to 10 business days (Monday to Friday) for both domestic and international shipments. Delivery times may vary depending on your location and customs processing.

Q: Do you ship internationally?

A: Yes, we ship to select international destinations, including Australia, Canada, New Zealand, and the United Arab Emirates.

Q: What is your order cut-off time?

A: Orders placed before 5:00 PM PST (Monday to Friday) will be processed the same business day. Orders placed after this time will be processed the next business day.

4. Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Please see our Return and Refund Policy for full details.

Q: How do I initiate a return?

A: To initiate a return, please contact us at support@tonganprint.com to receive a Return Authorization Number (RAN) and instructions.

Q: How long does it take to process a refund?

A: Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

5. Product Care

Q: How should I care for my Tongan Print winter dress?

A: We recommend following the care instructions on the label. Generally, hand washing or using a gentle cycle with cold water is best. Avoid bleach and fabric softeners, and air dry to maintain the fabric’s quality. For more details, visit our Care & Instructions page.

Q: Can I iron my winter dress?

A: Yes, but use a low to medium heat setting and place a thin cloth between the iron and the fabric to avoid damage. Steaming is a gentler alternative.

6. Sizing & Fit

Q: Do you offer a size guide?

A: Yes, we provide a detailed size guide for each product to help you find the perfect fit. You can find it on the product page or here.

Q: What if my dress doesn’t fit?

A: If your dress doesn’t fit, you can return it within 14 days for an exchange or refund, provided it meets our return conditions.

7. Customer Support

Q: How can I contact Tongan Print?

A: You can reach us via email at [your email address], phone at [your phone number], or by visiting our Contact Us page. Our customer support team is available [insert hours of operation].

Q: Do you offer custom orders or bulk discounts?

A: At this time, we do not offer custom orders, but we may consider bulk discounts for large orders. Please contact us directly to discuss your needs.

8. Sustainability & Ethics

Q: Is Tongan Print an eco-friendly brand?

A: We are committed to sustainability and ethical practices. We use high-quality, responsibly sourced materials and strive to minimize our environmental impact throughout our production process.

Q: Are your products cruelty-free?

A: Yes, all our products are cruelty-free, and we do not use any animal-derived materials in our winter dresses.

9. Troubleshooting

Q: What should I do if my package is lost or stolen?

A: If your tracking information shows that your package was delivered but you haven’t received it, please contact your local post office or carrier first. If the issue persists, reach out to us, and we’ll assist you in filing a claim.

Q: What if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a full refund, including return shipping costs.

10. Still Have Questions?

Our dedicated customer support team is available to assist you with any questions or concerns. Please reach out to us via:

📧 support@tonganprint.com

📞 +1 2133713733